Arrive is a mobile app that lets you track the delivery of all of your online orders in one place. Shopify built Arrive to help reduce the pain felt by millions of online shoppers who currently have to manually track their packages after checkout. We built this app to make online shoppers lives easier - we didn’t build this app to make money by selling your data, and we take your privacy very seriously. View our Privacy Policy.

To download Arrive, you need an iOS device and an email account. If you have a Gmail address, then Arrive automatically locates emails with tracking numbers so that you can track the package by using the app. If you sign up for Arrive using another type of email address, you will only be able to add tracking numbers manually.

Arrive is available in the US and Canada.

When you use Arrive with a Gmail address, the app looks for emails with keywords like “tracking number” and “track your package” to find deliveries. When it finds a new tracking number, the delivery appears in the app where you’ll receive shipping updates.

Information collected from Gmail by Arrive

Arrive uses order and delivery information to provide as much detail as possible about your order. To do this, Arrive searches emails to collect:

  • Tracking numbers
  • Carrier names
  • Order numbers
  • Product details (name, price, photos)
  • A reference to emails that contain deliveries

Arrive labels in Gmail

Arrive uses Gmail automatic filtering to match keywords like, “tracking number” and, “track your package”. It labels the emails it finds with “Arrive - Shipments” so that you know which emails are being used by the app.

Manually add deliveries that are missing from Arrive

If you’re using a Gmail account and one of your packages isn't showing up, it could be because we had issues tracking it on our end. If the email has tracking information available, you can add it manually.

Steps:

  1. In Arrive, tap the + icon.
  2. Tap Search email for a tracking number. The email is automatically reported to our team so we can investigate and fix the issue.

After you sign up for Arrive using your email address, you can add new deliveries manually.

Steps:

  1. In Arrive, tap the + icon.
  2. Copy and paste the tracking number.
  3. Add a name for the delivery, and then select the carrier from the suggested list.
  4. Tap Add a delivery to start tracking.

You can view your deliveries in Arrive to get a real-time view of where all of your packages are. On the Your deliveries screen, you can view a list of all of the deliveries that you're tracking in Arrive. Tap any delivery to see more details.

When Arrive is tracking your delivery, sometimes it doesn’t have enough information to give you an exact location. Don’t worry, the delivery status is still accurate.

Send us an email at bye@tryarrive.com to let us know that you want your account deleted. It can take up to 30 days for Arrive to delete your account. To remove Arrive from your Gmail account, follow these step-by-step instructions from Google’s documentation.

We’d love to hear any feedback or questions you have about Arrive. Feel free to send us an email to help@tryarrive.com.

For questions or concerns about a delivery or purchase, please contact the store of purchase or the courier directly.