Arrive is a mobile app that lets you track the delivery of all of your online orders in one place.

Arrive looks for emails with keywords like “tracking number” and “track your package” to find deliveries. When it finds a new tracking number, the delivery will appear in the app where you’ll receive updates.

Powered by Shopify, we built Arrive to help reduce the pain felt by millions of online shoppers who currently have to manually track their packages after checkout. We built this app to make our lives easier - we didn’t build this app to make money by selling your data, and we take your privacy very seriously.

If one of your packages isn't showing up, it could be because we had issues tracking it on our end. If the email has tracking information available, you can add it manually by selecting the plus icon ( + ) in the app, then tap the 'Search email for a tracking number' button. The email will be automatically reported to our team so we can investigate and fix the issue.

When Arrive is tracking your delivery, sometimes it doesn’t have enough information to give you an exact location. Don’t worry, the delivery status is still accurate.

Arrive only supports Gmail accounts right now. We’re working on adding other email providers. You can sign up through the app to be notified of any updates.

Arrive uses order and delivery information to provide as much detail as possible about your order. To do this, Arrive searches emails to collect:

  • Tracking numbers
  • Carrier names
  • Order numbers
  • Product details (name, price, photos)
  • A reference to emails that contain deliveries

Arrive uses Gmail automatic filtering to match keywords like, “tracking number” and, “track your package”. It labels the emails it finds with “Arrive - Shipments” so that you know what emails are being used by the app.

Arrive respects the privacy of your personal data. We do not sell your personal information, and only provide limited and redacted information to third parties (such as our cloud storage providers) who help us provide you with the Arrive app.

Shopify is the leading multi-channel commerce platform designed for small and medium-sized businesses. Shopify currently powers over 500,000 businesses in approximately 175 countries and is trusted by brands like Red Bull, Nestle, GE, and Kylie Cosmetics.

Arrive is built by Shopify’s Garage team, a product lab that builds innovative, experimental solutions for challenges faced by brands and consumers. Our ultimate goal is to make shopping online easier for everyone.

At some point, if you want to deactivate your Arrive account… we hope that we can still be friends. Send us an email at bye@tryarrive.com to let us know that you want your account deleted. To remove Arrive from your Gmail account, follow these step-by-step instructions from Google’s documentation.

We’d love to hear any feedback or questions you have about Arrive. Feel free to send us an email to help@tryarrive.com.