When you connect a Gmail account to Arrive, the app automatically scans for emails with keywords like “tracking number” and “track your package” to find deliveries. When it finds a new tracking number, the delivery appears in the app where you receive shipping updates.
Information collected from Gmail by Arrive
Arrive uses order and delivery information to provide as much detail as possible about your orders. When you connect your Gmail address to Arrive, you need to grant the app permissions to read information in your emails. You don't need to grant Arrive any write permissions, and the app doesn't have the ability to create emails from your account. Arrive uses third party tools to help us provide features of the app (e.g., crash reporting, analytics), including a tool we use to scan the email accounts that you connect, so that we can identify order confirmation emails and collect:
- Tracking numbers
- Carrier names
- Order numbers
- Product details (name, price, photos)
- A reference to emails that contain deliveries
Arrive labels in Gmail
Arrive uses Gmail automatic filtering to match keywords like, “tracking number” and, “track your package”. It labels the emails it finds with “Arrive - Shipments” so that you know which emails are being used by the app.