Arrive is a free iOS and Android app that helps you manage your online shopping and deliveries. By using Arrive, you can track the delivery of all of your online orders in one place and view a list of stores that you've ordered from in the past.

Shopify built Arrive to help reduce the pain felt by millions of online shoppers who currently have to manually track their deliveries after checkout. We built this app to make online shopping easier - we didn’t build this app to make money by selling your data, and we take your privacy very seriously. View our Privacy Policy.

After you add your email address to your Arrive account, any new orders placed within a network of over 1 million stores appear in Arrive automatically. You might also see notifications in Arrive to remind you about incomplete orders that you started from a store within the network.

When you connect a Gmail account to Arrive, the app automatically scans for emails with keywords like “tracking number” and “track your package” to find deliveries. When it finds a new tracking number, the delivery appears in the app where you receive shipping updates.

Information collected from Gmail by Arrive

Arrive uses order and delivery information to provide as much detail as possible about your orders. When you connect your Gmail address to Arrive, you need to grant the app permissions to read information in your emails. You don't need to grant Arrive any write permissions, and the app doesn't have the ability to create emails from your account. Arrive uses third party tools to help us provide features of the app (e.g., crash reporting, analytics), including a tool we use to scan the email accounts that you connect, so that we can identify order confirmation emails and collect:

  • Tracking numbers
  • Carrier names
  • Order numbers
  • Product details (name, price, photos)
  • A reference to emails that contain deliveries

Arrive labels in Gmail

Arrive uses Gmail automatic filtering to match keywords like, “tracking number” and, “track your package”. It labels the emails it finds with “Arrive - Shipments” so that you know which emails are being used by the app.

If one of your deliveries isn't showing up, it could be because we had issues tracking it on our end. Add new deliveries with available tracking information manually.

Steps:

  1. In Arrive, tap the + icon.
  2. Tap Search email for a tracking number. The email is automatically reported to our team so we can investigate and fix the issue.
  3. Copy and paste the tracking number, and fill in the required fields.
  4. Tap Add a delivery to start tracking.

You can view your orders in Arrive to get a real-time view of where all of your deliveries are. On the Your deliveries screen, you can view a list of all of the deliveries that you're tracking in Arrive. Tap any delivery to see more details.

When Arrive is tracking your delivery, sometimes it doesn’t have enough information to give you an exact location. Don’t worry, the delivery status is still accurate.

You can use Arrive to view a list of stores that you've ordered from in the past, from most to least recent. After an order is added to Arrive, the Shop tab displays the related store's profile. Store profiles from Shopify stores might include trending products from that store. You can use this convenient list when you want to revisit the online stores that you already love.

Send us an email at bye@tryarrive.com to let us know that you want your account deleted. It can take up to 30 days for Arrive to delete your account. To remove Arrive from your Gmail account, follow these step-by-step instructions from Google’s documentation.

We’d love to hear any feedback or questions you have about Arrive. Feel free to send us an email to help@tryarrive.com.

For questions about a delivery, please contact the store where you placed the order or the shipping provider directly.