When you use Arrive with a Gmail address, the app looks for emails with keywords like “tracking number” and “track your package” to find deliveries. When it finds a new tracking number, the delivery appears in the app where you’ll receive shipping updates.
Information collected from Gmail by Arrive
Arrive uses order and delivery information to provide as much detail as possible about your order. To do this, Arrive searches emails to collect:
- Tracking numbers
- Carrier names
- Order numbers
- Product details (name, price, photos)
- A reference to emails that contain deliveries
Arrive labels in Gmail
Arrive uses Gmail automatic filtering to match keywords like, “tracking number” and, “track your package”. It labels the emails it finds with “Arrive - Shipments” so that you know which emails are being used by the app.
Manually add deliveries that are missing from Arrive
If you’re using a Gmail account and one of your packages isn't showing up, it could be because we had issues tracking it on our end. If the email has tracking information available, you can add it manually.
- In Arrive, tap the + icon.
- Tap Search email for a tracking number.
The email is automatically reported to our team so we can investigate and fix the issue.